Effective Date: 15.05.2026

Website: Milo-lab.com

Business Name: mCare LLC (Milo-lab belongs to mCare)

Email: info@milo-lab.com

Address: 30 N Gould St Ste R Sheridan, WY 82801

By using this website or making a purchase, you agree to these Terms & Conditions, our Privacy Policy, and our Shipping & Refund Policy.

Disclaimer:

The peptides are for research use only!

PART 1: GENERAL TERMS & CONDITIONS

1. Acceptance of Terms

Access to and use of Milo-lab.com (“the Site”) is subject to these Terms. If you do not agree, please do not use the Site.

2. Eligibility

You must be at least 18 years old or have parental/guardian consent to make a purchase. By ordering, you confirm that all information you provide is accurate and complete.

3. Products & Pricing

We try to display product images and descriptions accurately, but slight variations may occur.
Prices are listed in THB and include VAT as stated at checkout.
We reserve the right to change prices or discontinue products at any time without notice.

4. Orders & Payment

Order acceptance: After you place an order, you will receive an acknowledgment email. This is not acceptance. We may cancel any order due to stock unavailability, pricing errors, or suspected fraud.
Payment methods: We accept payments by Bitcoin, Ethereum and credit card. You must pay the full amount at checkout, including shipping and taxes.
Order cancellations: After you placed an order and paid for the order, its not possible to cancel the order. Pls think twice before you place an order.

5. Intellectual Property

All content (text, images, logos, product designs) is owned by us or our licensors. You may not copy, reproduce, or distribute any content without written permission.

6. Prohibited Conduct

You agree not to:

Use the Site for illegal activities.
Attempt to hack, scrape, or disrupt the Site.
Create fake accounts or submit false information.

7. Limitation of Liability

To the maximum extent permitted by law:

Our total liability for any claim arising from your purchase or Site use shall not exceed the amount you paid for the product(s) in the last 12 months.
We are not liable for indirect, incidental, or consequential damages (e.g., lost profits, data loss).

8. Indemnification

You agree to indemnify and hold us harmless from any claims or expenses (including legal fees) arising from your violation of these Terms or misuse of the Site.

9. Changes to Terms

We may update these Terms occasionally. Material changes will be posted on the Site or sent via email. Continued use constitutes acceptance.

PART 2: PRIVACY POLICY

1. Information We Collect

We collect the following information when you use our Site:

Personal information: Name, email address, billing/shipping address, phone number, payment details (processed securely by our payment processor, we do not store full card numbers).
Order history: Products purchased, date, amount.
Technical data: IP address, browser type, device info, cookies, and usage data.

2. How We Use Your Information

We use your information to:

Process and fulfill your orders.
Communicate with you about your order (confirmation, shipping updates, problems).
Send marketing emails only if you opt in (you can unsubscribeanytime).
Improve our website and customer service.
Prevent fraud and comply with legal obligations.

3. Sharing Your Information

We do not sell or rent your personal information. We may share it with:

Service providers: Shipping carriers, payment processors, email platforms, IT hosts.
Legal purposes: If required by law or to protect our rights.

4. Cookies & Tracking

We use cookies to remember your cart, analyze site traffic, and improve user experience. You can disable cookies in your browser, but some site features may not work properly.

5. Your Privacy Rights (Depending on Your Location)

GDPR (Europe): You have the right to access, correct, delete, or restrict processing of your data. You can request a copy or ask us to delete your information by emailing [privacy email].
CCPA (California): You have the right to know what personal data we collect, request deletion, and opt out of “sales” (we do not sell data).
Other regions: You may have similar rights. Contact us for assistance.

6. Data Security

We use reasonable security measures (SSL encryption, secure servers) to protect your data. However, no internet transmission is 100% secure.

7. Data Retention

We keep your order information for as long as necessary for tax, legal, and customer service purposes (typically 5 years). Marketing data is kept until you unsubscribe.

8. Children’s Privacy

Our Site is not intended for children under [13/16]. We do not knowingly collect data from minors.

9. Third-Party Links

Our Site may link to other websites. We are not responsible for their privacy practices.

10. Contact for Privacy Issues

For privacy-related requests, email: info@milo-lab.com

PART 3: SHIPPING & REFUND POLICY

1. Shipping Policy

Processing Time

Orders are processed within 3 business days (excluding weekends/holidays). You will receive a tracking number once shipped.

Shipping Destinations

We ship to: many countries except Germany, Austria, Swiss, USA, Canada, South amerika, Russia, Scandinavian countries, most Europeancountries except italy, France, UK. If you are not sure if we send to you country, pls write us by Email to info@milo-lab.com

Shipping Costs

Calculated at checkout. Free shipping inside Thailand

Delivery Times (estimates only, not guaranteed)

Domestic: 1-4 days
International: 7-20 days

Customs & Duties (for international orders)

Buyer is responsible for any import duties, taxes, or customs fees. We are not responsible for delays caused by customs.

Lost or Stolen Packages

Once the carrier marks the package as delivered, we are not responsible for theft or loss. For lost-in-transit, contact us and we will file a claim with the carrier.

Incorrect Address

Please double-check your shipping address. If a package is returned due to an incorrect address, you will be responsible for re-shipping costs.

2. Refund & Return Policy

Return

You have 7 days after you received the parcel to send back an order. Returns are just possible if the products are defect or in any way not useable. Change of mind is no reason to return an order!

How to Return

Email info@milo-lab.com with your order number and reason for return.
We will provide a return authorization and address.
Pack the item securely and ship it back. Return shipping is the customer’s responsibility unless the item is defective or we sent the wrong item.

Refund Process

Once we receive and inspect the return, we will process a refund to your original payment method within 5 business days.
Original shipping fees are non-refundable.

Damaged, Defective, or Wrong Items

Please inspect your order upon arrival. If something is wrong, contact us within 5 days with photos and your order number. We will arrange a free replacement or full refund (including return shipping).

Order Cancellations Before Shipping

Once an order is made and paid, its not possible to cancel the order anymore

PART 4: CONTACT INFORMATION

For any questions, returns, privacy requests, or complaints: